《管理英语4》形考2阅读理解题答案(6)

5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won"t always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
正确选T，错误选F。
1. Communication and leadership don"t always go hand in hand. F
2. The say-do gap happens when people misunderstand their leader"s intention. F
3. Using technical jargon makes a leader convincing. F
4. Communicating sincerely is always the best. T
5. Observation is as important as communication when you want to know what people really think. T