王毅国务委员兼外长2020年两会记者会（双语全文）(55)

We reached out to fellow Chinese all around the world to help address their difficulties. We invited leading Chinese experts to share COVID-19 prevention tips with overseas students via video link. We coordinated with other agencies to send over 20 medical expert teams to as many countries to provide guidance for Chinese citizens. We helped Chinese nationals get in touch with local health providers and with experts in China, the latter via telemedicine platforms. We paid particular attention to the well-being of Chinese students and, by one way or another, managed to deliver over one million health kits, which are symbols of the motherland"s care, to those who need them.
外交部12308领保热线24小时运转，仅3至4月就接听电话20多万通，平均每天3600余通。我们对每通来电都高度重视，做到件件有记录，事事有处理，努力畅通海外中国公民求助的绿色通道。
The Foreign Ministry"s consular hotline 12308, which runs 24/7, handled over 200,000 calls in March and April alone, which means more than 3,600 calls per day. We take every call seriously and make sure that the caller"s concerns are noted down and addressed in each case. In this way, we keep the channels open for every overseas Chinese in need of help.