质量管理汽车体系IATF16949第四版第五节(4)

5.1.1.3 Process owners过程拥有者
Top management shall identify process owners who are responsible for managing the organization’sprocesses and related outputs.Process owners shall understand their roles and be competent to perform those roles (see ISO 9001,Section 7.2.)最高管理者应确定过程拥有者，由其负责组织的各过程和相关输出的管理。过程拥有者应了解他们的角色，并且具备胜任其角色的能力（见ISO 9001第7.2条）。
5.1.2 Customer Focus以顾客为关注焦点
Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that:最高管理者应通过确保以下方面，证实其在以顾客为关注焦点的领导作用和承诺：
a) customer and applicable statutory and regulatory requirements are determined, understood and consistently met;确定、理解并持续地满足顾客要求以及适用的法律法规要求；
b) the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;确定和应对风险和机遇，这些风险和机遇可能影响产品和服务合格以及增强顾客满意的能力；
c) the focus on enhancing customer satisfaction is maintained.始终致力于增强顾客满意。
5.2 Policy 方针
5.2.1 Establishing the quality policy制定质量方针